Trust in the Workplace
Articles in journals, magazines, and newspapers
A. Try searching in Business Source Complete using various combinations of such Subjects as:
- Work environment
- Corporate culture
- Personnel management
- Employee attitudes
- Job satisfaction
- Organizational justice
- Labor turnover
- Personnel management
Remember that when you are doing a subject heading search, you must search by the exact term + select "SU subject" in the drop-down box next to the search box. Check out this rough exploratory search to get started in Business Source. Also try this broader search.
Note: Although you will definitely want to focus on the scholarly journals in Business Source Complete, don't ignore the less-academic publications. The HR magazines, in particular, may have practical, experience-based advice on improving workplace communication and trust. See, for instance, HR Magazine and Workforce to find articles such as...
B. For more of a Canadian perspective, try CBCA Complete and look for articles using the same terms--but as keywords--that you used in BSC (subject headings will be different in each database). As with Business Source Complete above, be sure to watch for articles in HR practitioner magazines such as the Canadian HR Reporter.
Also try Canadian Newsstream for Canadian newspaper articles. Remember that you may have to research deeper to find enough methodology details for you to judge reliability and relevance of the facts and opinions -- use the news articles as clues, then go digging for the original sources.
- Watch for any mentions about relevant studies and experts and follow up with google searches -- news articles are great sources of such clues! For instance, this news article led me to this study.
- Similarly, this Sept. 2022 Globe & Mail article led me to this ebook -- The Power of Trust,
- P.S.: I also ordered a print copy of the main book discussed -- The Trifecta of Trust: The Proven Formula for Building and Restoring Trust -- and it just arrived!
C. PsycInfo: Our main Psychology database is a great place to find academic articles on people's behaviour, attitudes, reactions, relations, etc. Note that PsycInfo covers many key marketing and organizational behaviour journals. Start with various combinations of subjects such as...
- Trust (Social behavior)
- Organizational Behavior
- Organizational Climate
- Organizational Effectiveness
- Employee Attitudes
Here's a rough exploratory search in PsycInfo to get you started.
- Note that besides articles and books, PsycInfo also covers many dissertations and theses. Watch for citations that have "Dissertation Abstracts" listed as their source. Such publications can be incredibly comprehensive (especially their reference lists!), but it is sometimes hard to find their fulltext online. Try searching for them by title in Google Scholar or in the Open Access Theses & Dissertations database. Here are a couple examples of dissertations on this sort of topic:
Try combinations of the following Subjects in our catalogue:
- Interpersonal relations
- Organizational effectiveness
- Work environment
- Psychology, Industrial
- Organizational behavior
A few samples of the sorts of books you should find...
- Understanding trust in organizations : a multilevel perspective
- Searching for trust in the global economy
- Trust factor : the science of creating high-performance companies - check out this HBR article by the author of Trust Factor!
- Trust and betrayal in the workplace : building effective relationships in your organization
- Building Trust and Constructive Conflict Management in Organization
- The optimistic workplace : creating an environment that energizes everyone
- Reality, perception and your company's workplace culture : creating a new normal for problem solving and change management
- Fairness in the workplace : a global perspective
- Performance management success: a best practices and implementation guide for leaders and managers of all organizations
A. Statista had an interesting infographic on this topic that led me to this EY study (link goes to archived version as the EY page appears to be gone), which was discussed in this HBR article. And if you search broadly for any other mentions of that study, you'll find different perspectives, comments from experts, and similar studies.
More reports that I found via Statista:
- The Business Case for a High-Trust Culture
- The ROI of Recognition in Building a More Human Workplace
B. The 2010 edition of Deloitte's annual Ethics & Workplace Survey was focused on trust in the workplace. Perhaps it could be useful even though it's a bit old? The report doesn't appear to be available at the Deloitte site any longer, but the Internet Archive's WayBack Machine still has a copy.
More recent reports & articles from Deloitte:
- If we rebuild, will they come back? : Understanding how trust considerations influence workplace return intentions
- Bias in the workplace today: Explore the impact of allyship, inclusion, and everyday behaviors
C. I spotted this (slightly old) article in our CBCA database: A Lack of Trust and Confidence: Majority of Canadian employees don't believe their senior leaders and noticed it mentioned a survey done by Ipsos. I then checked the IPSOS site to see if I could get detailed results. Success! Check out the report Canadian Workforce Growing Increasingly Disloyal Toward Employer.
D The Great Place to Work site got me thinking about the many "Best Employers" lists that get published each year. Consider looking for information on the initiatives that have been implemented in the winning organizations to create positive cultures. Here are a few such lists:
- Fortune: Best Companies to Work For: 2022 | 2019 | 2018 | 2017
- Forbes: Canada's Best Employers: 2022 | 2019 | 2018 | 2017 | 2016
- Globe & Mail: Canada's Top 100 Employers: 2022
- Vancouver Sun: BC's Top Employers: 2022 + 2018 special magazine
E. Your case refers to an earlier issue faced by the organization that may be connected to some of its current trust problems. If you decide you need resources that are relevant to that issue, check out my research guide to Eliminating Toxicity in the Workplace.
F. I mentioned Deloitte and EY above. Maybe other major consulting firms might be worth a look? PwC, Grant Thornton, BCG, McKinsey...?
- McKinsey: Insights (See also the McKinsey Quarterly via the SFU Library.)
- PwC: Research & Insights
- Morgan Stanley: Research
- EYQ: Megatrends and Beyond (EYQ is EY's global think tank -- also see their articles on the theme of Growth.)
- Deloitte: Insights
- Boston Consulting Group (BCG): Featured Insights - Sample: Trust Matters Within Organisations: A Next Generation Call for Action
<No further suggestions at this point, but check back later in case I find something else worth adding. --MB>